Last Updated: March 2026

HomeServicesMatcher.ca (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our site or submit any personal information.

Information We Collect

Information You Provide Directly

When you submit a form on our website — such as a quote request, home valuation request, contact form, or contractor application — we collect the information you enter, which may include:

First and last name
Email address
Phone number
City or location
Property address (for home valuation requests)
Type of service needed
Details about your project or inquiry

You are not required to provide this information, but we cannot process your request without it.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website (how you found us)
Device type (desktop, mobile, tablet)

This information is collected through standard web server logs and may be supplemented by analytics tools such as Google Analytics. It is used to understand how visitors use our site and to improve our content and services.

How We Use Your Information

We use the information we collect for the following purposes:

To connect you with contractors. When you submit a quote request, we share your contact information and project details with one or more local contractors who may be able to help with your request. This is the core purpose of our platform.
To provide home valuations. When you request a free home valuation, we use your property address and contact information to prepare and deliver your valuation report.
To respond to inquiries. When you contact us through our contact form, we use your information to respond to your message.
To process contractor applications. When a contractor applies to join our network, we use their information to evaluate their application.
To send email communications. We may send you follow-up emails related to your inquiry, including service recommendations, local guides, or market updates. You can opt out of these communications at any time.
To improve our website. We use analytics data to understand how visitors use our site, which pages are most useful, and where we can improve.

How We Share Your Information

With contractors and service providers. When you submit a quote request, we share your name, contact information, city, and project details with local contractors in our network who provide the service you’ve requested. This is necessary to fulfil your request. We only share your information with contractors who serve your area and provide the type of service you need.

With real estate professionals. When you request a home valuation, your property address and contact information may be shared with a licensed real estate professional who will prepare your valuation.

With service providers who help us operate. We may share information with third-party services that help us run our website, such as web hosting providers, email delivery services, and analytics tools. These providers are contractually required to protect your information and use it only for the purposes we specify.

As required by law. We may disclose your information if required to do so by law, regulation, legal process, or government request.

We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. Cookies we use include:

Essential cookies. Required for the website to function properly, including form submissions and security features.
Analytics cookies. Used to understand how visitors interact with our website (e.g., Google Analytics). These cookies collect anonymous data about page views, traffic sources, and user behaviour.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

Lead form submissions are retained for up to 24 months to allow for follow-up and service quality tracking.
Analytics data is retained according to the default retention settings of our analytics provider (typically 14–26 months).
Contractor applications are retained for as long as the contractor maintains a relationship with our platform.

You may request deletion of your personal information at any time (see Your Rights below).

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server. Access to personal information is restricted to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete personal information
Request deletion of your personal information, subject to legal requirements
Withdraw consent for us to use your personal information (this may affect our ability to provide services to you)
Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information provided below.

Third-Party Links

Our website contains links to third-party websites, including contractor websites, government resources, and real estate platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any website you visit through links on our site.

Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes take effect immediately upon posting to this page. The “Last Updated” date at the top of this policy indicates when it was most recently revised. We recommend reviewing this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

HomeServicesMatcher
Maple Ridge, British Columbia, Canada
Contact Us